Return & Refund Policy

Return & Refund Policy
Last updated: 18 October 2026

At BuyCliq, operated by ADVIYA CONSULTANCY AND TECHNOLOGIES PRIVATE LIMITED, we want every order to reach you in good condition. If something is wrong with your purchase, this policy explains how we will help. By placing an order on BuyCliq, you agree to this policy.

1. Two types of products

We work with multiple suppliers, so terms vary by product. The terms for each product are shown on its product page before you buy.

  • Standard products: Cash on Delivery (COD) is available, and returns are accepted as described in this policy.
  • Prepaid-only products (marked "Prepaid only" on the product page): online payment only, and no COD. These are not eligible for return or exchange, except where the item is damaged, defective, incorrect or significantly different from its description (see Section 2).

2. Eligibility for return, replacement or refund

For all products, including prepaid-only products, you may request a replacement or refund if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product, or items or parts are missing.
  • The product is significantly different from its description on our website.

For standard products only, you may also request a return within 7 days of delivery, unless the product page states otherwise, if the product is unused and in its original condition and packaging.

All requests are subject to verification and approval by BuyCliq.

3. Reporting time

  • Damaged, defective, missing or incorrect items: report within 48 hours of delivery.
  • Other eligible returns (standard products): request within 7 days of delivery.

4. Evidence for damage, defect or wrong-item claims

To resolve claims quickly and fairly, please record a continuous unboxing video and take clear photographs. The video should:

  • Show the sealed package, with the shipping label visible, before opening.
  • Continue without cuts, edits or pauses until the product and the problem are clearly shown.

An unboxing video is the strongest evidence for these claims. If you do not have one, contact us anyway and we will review your photographs and any other information you can provide.

5. Return conditions (standard products)

  • The product must be unused and in its original condition.
  • It must include the original packaging, accessories, tags, manuals and any promotional items.
  • It must not be damaged through misuse, improper handling or normal wear.

Please do not send any product back before receiving return instructions from BuyCliq.

6. Items not eligible for return

  • Prepaid-only products, except as described in Section 2.
  • Products damaged through misuse, improper handling or negligence.
  • Products returned without original packaging or essential accessories.
  • Personal care, hygiene or intimate-use products once opened, where applicable.
  • Customised or personalised products.
  • Clearance, final-sale or specially marked non-returnable products.
  • Requests made after the applicable time limit.

7. How to make a request

Contact us using the details in Section 12 and include:

  • Your order number and the product name
  • The reason for your request
  • Clear photographs and, for damage, defect, missing or incorrect items, your unboxing video

Our team will review your request and may ask for more information.

8. Possible resolutions

Depending on the issue and product availability, we may offer a replacement, an exchange for an eligible product, store credit, a partial refund or a full refund. The final resolution is decided after we verify your request.

9. Refunds

  • Approved refunds are issued to the original payment method wherever possible.
  • For Cash on Delivery orders, we will refund by bank transfer or UPI to the account details you provide.
  • Where a physical return is needed, the product may need to be received and inspected first.
  • Once approved, refunds are generally processed within 5–10 business days. Your bank, card issuer, UPI provider or payment gateway may need additional time to show the amount in your account.

10. Order cancellation

You may cancel an order before it is processed or dispatched by contacting us. Once an order has shipped, cancellation may not be possible, and the order will be subject to this policy.

BuyCliq may cancel an order due to incorrect pricing or product information, product unavailability, suspected fraudulent activity, technical errors or payment verification issues. If we cancel a prepaid order, the amount will be refunded as described in Section 9.

11. Verification

BuyCliq may investigate and verify all return, replacement and refund requests. Requests that are incomplete, misleading or unsupported by evidence may be declined. Our decisions follow this policy and applicable consumer protection laws.

12. Contact us

For return, replacement, refund or cancellation requests:

BuyCliq
📧 Email: support@buycliq.in
📞 Phone: +91 85270-15648
🕒 Monday – Saturday, 10:00 AM – 6:00 PM IST
🌐 Website: buycliq.in

If your concern is not resolved, you can reach our Grievance Officer using the details on our Contact information page.

Smart Shopping. Easy Living.